Common Questions

Home Nursing Group provides exceptional care in your home, great customer service and real value for money with no exit fees and no hidden charges.

Read through the common questions below to find the information you need. If you still have questions, give our friendly team a call.

Our Services

What services does Home Nursing Group offer?

We offer the Home Care services you need to live independently in your home and community with comfort and dignity. This includes:

  • Personal Care: showering, dressing, toileting and medication support
  • Domestic Assistance: house cleaning, dish washing, clothes washing and ironing
  • Respite Care: providing carers with a break from their responsibilities
  • Social Support: transport to activities, appointments and errands, companionship, shopping assistance
  • Respite Care
  • Case Management and Service Coordination
  • Rehabilitation Support
  • Clinical services including Nursing
  • Allied Health Services
How long does it take to get services in place?

Obtaining Government-subsidised Home Care can be complex; however, Home Nursing Group has experienced and skilled staff who will do their best to get you the services you require, as quickly and easily as possible. We can often support you with interim care in the short term while you are waiting for the assessment process to be completed.

Considering your future needs ahead of time can help speed up the process when the time comes. Please call us today to discuss your options and start planning ahead.

Where can I get Home Nursing Group services?

Home Nursing Group covers 21 local communities in the Mid North Coast and New England/Northwest regions of NSW.

Our offices are located in:

Suite 7, Level 1, 175 Rusden Street
Armidale NSW 2350

Suite 6, Level 2, 454-456 Peel Street
Tamworth NSW 2340

Suite A, Level 1, 144-148 West High St
(Entrance on Moonee St)
Coffs Harbour NSW 2450

Suite 3, 53 Lord Street
Port Macquarie NSW 2444

Shop 1A | Albert Street
Taree NSW 2430

Getting in contact

How to get in contact?

You can always call our dedicated team at Home Nursing Group on 1300 698 693. We can guide you through the Home Care options available to you and how the assessment process works.

To tailor a solution to suit your Home Care requirements you can also email us or use the referral form here.

For information about the Jacaranda Social Club please click here.

For more information on our Armidale Dementia Carers Group click here.

What can I expect when I contact Home Nursing Group?

Home Nursing Group will treat you professionally, with courtesy and respect. Your information will always be managed confidentially and in line with our privacy policy.

Our team has decades of experience and will work with you to put services in place that provide the support you need.

What Funding Is Available?

What funding is available?

Home Nursing Group offers three main funding options for you:

Commonwealth Home Support Programme (CHSP)

The Commonwealth Home Support Programme (CHSP) provides low-level support services for older people to stay at home and be more independent in the community. CHSP services are provided to people with low to moderate Home Care needs under a variety of different services such as Personal Care, Domestic Assistance, Respite Care and Social Support.

Some CHSP services are also available on a higher-intensity basis for a short period (for example, to help you get back on your feet after a stay in hospital). To be eligible for CHSP, the Australian Government requires that you undertake a free assessment by the Regional Assessment Service (RAS). The MyAgedCare portal is the access point, and we can help you with all the details. CHSP services are subsidised by the Australian Government.

In addition, it is Government policy that you contribute a modest amount towards the cost of your care. For specific prices, please call the friendly Home Nursing Group Intake Team. They can help with all the details.

Home Care Packages (HCP)

Home Care Packages are also subsidised by the Australian Government and are available for people over 65 (over 55 for people from Aboriginal and Torres Strait Islander communities), who need higher-level support to live at home. The Aged Care Assessment Team (ACAT) conduct assessments for HCPs and determine the appropriate level. We can assist you with a referral to an ACAT in your area.

Once you are approved and allocated a package, you are ready to choose your individual services. Home Nursing Group can walk you through a range of care options and help you set goals and develop a care plan designed for you and your needs.

The Australian Government provides a daily subsidy per package to supply and coordinate care services. In addition, you will be asked to contribute towards the cost of your care. The amount of your contribution is determined by Centrelink in view of your financial status.

Please contact us to discuss your interest in a Home Care Package. We will be pleased to provide further details and information.

Privately funded clients

For some people, private services as a self-funded client may be preferable — for example, while you wait to receive a Home Care Package or if you require services on top of the Commonwealth Home Support Programme.

Please call the friendly Home Nursing Group Intake Team to discuss your requirements. We will be pleased to provide further details and information. Alternatively, you can head to the My Aged Care (MAC) website to register www.myagedcare.gov.au

Is Home Nursing Group an approved provider?

Yes. We are experts in navigating the Australian Government funding for Aged Care and can help you through this process. Talk with our trained staff today about your requirements.

Home Nursing Group offers three main funding options for you:

Commonwealth Home Support Programme (CHSP)

The Commonwealth Home Support Programme (CHSP) provides low-level support services for older people to stay at home and be more independent in the community. CHSP services are provided to people with low to moderate Home Care needs under a variety of different services such as Personal Care, Domestic Assistance, Respite Care and Social Support. Some CHSP services are also available on a higher-intensity basis for a short period (for example, to help you get back on your feet after a stay in hospital).

To be eligible for CHSP, the Australian Government requires a free assessment by the Regional Assessment Service (RAS). The MyAgedCare portal is the access point, and we can help you with all the details.

CHSP services are subsidised by the Australian Government. In addition, it is Government policy that you contribute a modest amount towards the cost of your care.

Home Care Packages (HCP)

Home Care Packages are also subsidised by the Australian Government and are available for people over 65 (over 55 for people from Aboriginal and Torres Strait Islander communities) who need higher-level support to live at home.

Aged Care Assessment Teams (ACATs) conduct assessments for HCPs and determine the appropriate level. We can assist you with a referral to an ACAT in your area. Once you are approved and allocated a package, you are ready to choose your individual service choices.

Home Nursing Group can walk you through a range of care options and help you set goals and develop a care plan designed for you and your needs. The Australian Government provides a daily subsidy per package to supply and coordinate care services. In addition, you will be asked to contribute towards the cost of your care. The amount of your contribution is determined by Centrelink in view of your financial status.

Privately funded clients

For some people, private services as a self-funded client may be preferable — for example, while you wait to receive a Home Care Package or if you require services on top of the Commonwealth Home Support Programme.

Who can I talk to about finding out if I am eligible for funding?

Call us on 1300 698 693 for a free no-obligation consultation to explore your funding options.

Alternatively, you can head to the My Aged Care (MAC) website to register www.myagedcare.gov.au

Can I combine funding packages and private services?

Yes, this is a great way to purchase extra support on either a one-off or an ongoing basis.

Australian Government-funded Home Care programmes require modest consumer co-payments. Home Nursing Group follows Government on all co-payment amounts.

Will I need to contribute to my care costs?

It is Australian Government policy that Home Care customers pay a co-payment, either per hour or per day (depending on your care type and the required Centrelink income assessment).

The Australian Government subsidises Home Care services, and we will work with you to ensure that you can access the support you need, irrespective of any financial hardship or ability to pay.

There are annual lifetime caps on co-payments to ensure no-one is ever disadvantaged. Our helpful Intake Team can explain all the details.

How are my payments managed?

You will receive regular, detailed invoices and statements about your funding package.

We offer the convenience of direct debit facilities, as well EFT.

Home Nursing Group takes care of all the necessary administration duties and claiming for any subsidies related to your care from the Government. Full details will be on your Home Care Package Statement.

How will I know about my funding?

Depending on the Home Care programme, you will either receive regular, detailed invoices and statements (which can be settled via the convenience of direct debit), or HCP budget statements.

Home Nursing Group Staff

What training and qualifications do Home Nursing Group Services staff have?

All field staff delivering personal care have a Certificate III in Individual Support (or equivalent) as a minimum. Many also have Certificate IV qualifications in ageing support or specialist fields such as dementia care. Our Enrolled and Registered Nurses and Allied Health practitioners all hold the requisite qualifications and registrations.

All staff undertake extensive screening prior to commencing with Home Nursing Group, including mandatory police checks. All Home Nursing Group staff also hold current first aid and CPR qualifications and many have specific, advanced training in various clinical areas.

We also employ dedicated Care & Support Coordinators who oversee support plans and service agreements. This is particularly important when care plans are complex and involve a range of health professionals, such as Home Care Packages.

More Information About Home Care

Where can I find more information about Home Care?

Home Nursing Group understand that organising Home Care for yourself or a loved one can be challenging. We’ve put together a list of websites that could be a useful starting point.

If at any time you’d prefer to talk to a home care specialist, please call us on 1300 698 693.

 

My Aged Care website: https://www.myagedcare.gov.au/

Centrelink (for income-testing details): http://www.centrelink.gov.au/

Commonwealth Department of Health: http://health.gov.au

Australian Government Aged Care Quality Agency: http://www.aacqa.gov.au/

Carers Australia: http://www.carersaustralia.com.au/

Dementia Australia: https://fightdementia.org.au/

Dementia Care Australia: http://www.dementiacareaustralia.com/

Palliative Care Australia: http://palliativecare.org.au/

beyondblue Depression | Anxiety: https://www.beyondblue.org.au/

Multiple Sclerosis Limited: http://www.ms.org.au/

Motor Neurone Disease Australia: https://www.mndaust.asn.au/

Parkinson’s Australia: http://www.parkinsons.org.au/