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Switchboard Operator – Selection Criteria


  1. High level administrative/ switchboard qualifications and/or experience.
  2. Demonstrated outstanding customer service skills
  3. Excellent interpersonal, oral and written communication and organisational skills.
  4. Demonstrated experience with a range of computer software packages.
  5. Demonstrated calm demeanour in the face of high volumes of enquiries and a diverse range of clients and potential clients
  6. Demonstrated excellent time-management skills and the ability to apply problem-solving skills.
  7. Demonstrated ability to successfully undertake duties and achieve agreed objectives within a team environment as well as independently applying own initiative.
  8. Demonstrated knowledge and understanding of EEO, WHS, risk management, quality assurance and records management requirements as they relate to this position.
  9. Hold a NSW driver license.
  10. Current National Police Check

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