Bente Ryan, ACC National Support Manager talks to Kyra Moss, Chief People and Culture Officer at Home Nursing Group about the Home Nursing Group strategy and tactical implementation to support their vision.
HNG’s core philosophy is embodied in the statement: “even more than caring”. By offering older people real choice and control over their care at home. To always be respectful and mindful that this is ‘where their heart belongs’. To that end, HNG believe that care is not a service or a commodity, but is a fundamental tenet of how they carry out their tasks – they love their jobs!
“Training is key to communicating this core philosophy and our culture and getting everyone on the same page,” says Kyra.
The field staff of HNG covers a large footprint – in fact, they are dispersed across nearly one-quarter of NSW! The staff is often geographically isolated and this has its own unique risks and challenges.
HNG identified a need to restore an enterprise-wide approach to learning over this huge geographic area. Additionally, it was vital to engage staff in feeling part of the team and the vision of HNG. Relevant training is supported “top down, bottom up’ as this is fundamental to communicating HNG’s cultural values consistently. In addition to the required competency training, all staff receives specialist training covering dementia, mental health, and palliative care.
In summary, to reinforce organisational culture internally and externally to the wider community, HNG:
- Ensure staff has access to on-going educational opportunities
- Ensure job-training supports all external learning
- Provide education that keeps abreast of health care changes and better practice
- Instill an educational process and system that feeds into the organisational continuous improvement loop and
- Support a blended learning culture
HNG’s Chief Operating Officer and Care Services Manager work with Kyra to drive the HNG education calendar, demonstrating a high level of buy-in from the executive team. The expectation of on-going learning is crystal clear to all but is also supported by a solution-focused environment.
As early as a staff interview and orientation, HNG engages new field staff in open discussions addressing computer skills – with the expectation staff will have basic abilities, for example, email and online learning capabilities so there are no surprises.
“We find an open discussion where people can understand expectations and work through limitations, such as technology barriers, is key.
Sometimes, it a small suggestion that makes all the difference – such as encouraging staff to use the council library to access online learning. Or, come into the office before or after a shift to complete learning there. Acknowledging that our people’s personal Internet is costly, and respecting that by finding a solution is an example of being solution focused,” says Kyra.