As the Chief Operations Officer my primary role is the Clinical Leadership and Governance of the group, reporting directly to our Managing Director Gorm Kirsch. The Operations side of Home Nursing Group relates to the clinical side of the business which is why I am responsible for our regional managers, care coordinators and field Staff. Our field staff is made up of Assistants in Nursing, Enrolled Nurses and Registered Nurses. We also have contractors who provide gardening, home maintenance and additional services. I consider myself very fortunate to find myself working with such an experienced, dedicated and caring team. Clinical Governance is a term that is used in health care to describe the systematic approach to maintaining and improving the quality of the care provided. Put more simply, it means providing care and services that are of the highest quality and meet the needs of our clients. To do this we must employ the right people with the right qualifications and ensure they receive ongoing education and training as well as sound policies and procedures to guide them. While many of our services may not be seen to be health care, they do in fact promote and maintain the health of our clients by assisting them to live happily and independently in their own homes. To measure the quality of the care we provide we look at many things, especially our client’s satisfaction. Sometimes things don’t go as planned and we discover we should have done things better or differently. As well as trying to rectify the situation, it is important we use this as an opportunity to improve our services and do things better in the future.